Published Date: 25/05/2024
Review: Solid in the past, abominable now. The quality of a service is proved in the breach, how they behave when something goes wrong and I'm afraid here ServerBlend are lacking. Node went down at 12 PM yesterday, their system status page showed they were having numerous outages. Given the extent of the problem I figured they'd be on it, so left it for an hour before sending a support ticket. Support ticket was replied to several hours later and this was the first they were aware their nodes were down (not a good sign, when their own status page is lit up like a Christmas tree). They were not able to offer me a solution, and here I am coming up on 24 hours later as they are "waiting for a response from management". A shame, because I've been with these guys a few years and will be cancelling my contract and going elsewhere as soon as I'm able.UPDATE: Some three days later I have still not heard back from a manager but their agents have enough time to sit around browsing Trust Pilot reviews 'cause they got in touch. Nothing useful though and in fact "Jess" did tell me a few things that make the firm sound worse. Good work, "Jess"! With Server Blend, your backups are not stored securely and can be lost or inaccessible at any time. Isn't that great when you're paying for managed hosting? Jess also revealed that the service status page is massively out of date with many of the nodes shown being completely fictitious! Good work, "Jess"! Bear in mind, I didn't ask about any of this, this was just sent of their own accord, instead of y'know, fixing the damned problem. Shockingly bad service.