Published Date: 27/11/2024
Review: I have been a Nitrado customer since 2022, I have paid for Year long subscriptions for the server we were utilizing, the servers them selves are not an issue, its their customer service! my group is no longer playing the game I rented the server for, so I was already paying for a service I wasnt using for most the year. It had been so long with out even thinking about Nitrado that when the subscription auto renewed, I wasnt expecting it. I tracked down their email and asked for a refund do to the fact we are no longer playing the game the server is for.I was told it has to be with in 14 days of the Original start of the service and renewed subscriptions do not count... Basically the only time you could ask for a refund is if you want to try the server out as a brand new customer and decide in 14 days you dont like it you can get your money back. But if you are a long term, loyal customer, who has been with them for years they basically say to bad so sad, sucks to be you, its our money now. I emailed them 2.5 hours after the charge went through and noticed it and was told they will not refund the money. They say its their policy and its in the terms and conditions. Regardless of that fact, Nitrado knows exactly what they are doing, which is stealing money from customers who forget to turn off their subscriptions, Which I might add are set to auto renew when you rent the service, are not intuitive to turn off, And give NO notice ahead of time to let you know its coming do soon.SO if you really need a server and can deal with a shady money stealing company then the servers were fine. But id sugest looking in to other options.
