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Total Reviews: 160
Published Date: 12/26/2022
Review: AGS is one of the worst, if not the worst, game hosting providers. Technically incompetent and dishonest.They do not understand how the various game servers actually work, and PayPal had to force judgement against AGS for what was clearly a warranted and proper refund.I warn you. You will not be able to tolerate their server hosting, and your money will be wasted.
Published Date: 7/27/2022
Review: Well starting with my first day no email as to account set up or anything so I opened a ticked , lots of response for the ticked so the support personnel were very good. But somehow their email were not being sent or getting through to me I checked everything I could from my end blocked spam folder everything. So I decided to cancel the service. Well now that it was forwarded to accounts Dead silence I have to use their ticket system to communicate and even that has no replies. Not sure if they are fly by night or just having issues. USE CAUTION dealing this these folks!Instead of dealing with the issues I get this:"If you are willing to remove the review I can then do a full refund for you.Kind Regards,"name withheld for privacyI cancelled prior to their guarantee window and they want to force me to remove the negative review. Ask yourself this How many others have they done this to, so as to keep their rating higher?
Published Date: 1/11/2021
Review: the server was lagging that change our IP 3 time.... and no effect. Every time that said that new mashing was set up wrong and we need a new one.
Published Date: 11/30/2020
Review: I was interested in getting the game changed on my server, I was contacted by Rylan via the AGS Support System, They were polite and cordial, they helped me know my options and potential fees that I might incur. Once I asked to go ahead, the changes were made within 10 minutes which is amazing to me.I'd highly recommend the services provided here.
Published Date: 11/26/2020
Review: On two occasions, John Knight has been the final solution after a few messages from others. He is top tier! AGS support has been very consistent overall. Any issue I have had has either been easily fixed on my own with the help of their extensive knowledgebase or addressed professionally and promptly by a representative. I have been especially impressed with how quickly responses come in, especially very late at night and on weekends. I will do all of my server hosting through AGS in the future :-)
Published Date: 8/5/2020
Review: Lost my server. They said it was a bad hard drive but the issue was I lost it in my config window I could still log in and play. Instead they loaded up a new server and said sorry for your lost. After I called them on thier BS they shut down the IP address so I could no longer access my game. Do people fall for this BS talk still?They offered me a free week. Then 2 weeks. Why would I want 2 weeks of shoddy service? After leaving this review they then told me its not fair of me to give a bad review for things out of thier control. Sorry but lying about bad hardware is in their control. So is redundancy. How all my info is just on one hard drive with no data back up is amazing. Exactly how many other people lost their games because of this 1 hard drive OR was this just an excuse? I have moved on to a better service. I suggest anyone reading do the same.
Published Date: 6/28/2020
Review: I have used other ARK server hosting sites and I can say this has been the least user friendly. Not only that, but there isn't a solid save function so whenever you shut down your server to make changes it will go back to whenever it last auto saved... which could be up to an hour before. Once you add mods the only way to edit the server after that is by using the text editor (or this site will overwrite all the mod text and you'll have to re-add all the mods every time) so the only slightly helpful interface that comes with this hosting site becomes worthless. I am capable of googling and figuring this all out eventually, but it took longer than I would have liked to get the server the way I wanted and the price wasn't really a huge steal for the added difficulty.
Published Date: 5/10/2020
Review: I have been with AGS for a couple of months now and couldn't be happier. Their support has made the difference with other companies in my experience. James Richards, a lead support tech, makes sure to clarify what I need if there is any ambiguity, minimizes down time as much as possible, and promptly responds after changes have been made. For those of us that just like to play games and not know the technical server part for a game, it's people like James that reassure that our server and game progress are in good hands.
Published Date: 3/29/2020
Review: To whom it may concern,James Richards helped me immensely as he has always done every time I have needed support in regards to the services I have in regards to Ark: Survival Evolved. Today, again, as he usually does, James Richards went far and beyond to help me with a start error I was having with one of our game servers. James was kind, attentive, and made sure I knew step by step what I needed to do on my end so that he can further assist me and he did it with due respect and diligence. This shows his professionalism, as well as his attention to detail, especially when it comes to customer service. He is a great part of your team, and every time he handles my issues I know that they're being handled appropriately. Thank you!
Published Date: 2/28/2020
Review: I have had a fair share of Ark: Survival Evolved server hosts. AGS has been absolutely fantastic with amazing support and reliable service. This is a provider that I am very thankful for everything they do. Between the constant support and reliable service, they’ve helped give me more insight on how to successfully operate my server. Speaking with their support team is less of a feeling as if you need to be professional, but rather they’re very friendly and are very open with discussing any issues on hand. They even hooked up a cluster for me. If you’re searching for a new provider, AGS is the way to go.
Published Date: 10/22/2019
Review: I swapped to AGS for my Ark server after using other hosts for quite some time and so far they have been amazing. They helped me transfer all my old data & set everything up with my limited knowledge and didn't make me feel silly for asking a lot of questions. Ticket replies are very fast and it is nice knowing I can get help at any time of the day/night.
Published Date: 9/25/2019
Review: Ags Server hosting interface is a bit clunky and hard to understand in the begging but I'm slowly getting the hang of it.Their customer service is awesome, so if you need any help they will answer you in a matter of minutes always very professional and willing to help. Thank you James Richards for helping me out today with my server backups and restoring the saves to a state where most of if was not lost.
Published Date: 9/8/2019
Review: Had my ARK server for a little while now, had nothing but fantastic support and no issues with the running of my server. Anything I have asked has been responded to quickly and effectively. Would definitely recommend others to use these guys. Would give more stars if it was possible xx
Published Date: 8/17/2019
Review: Bought an Ark server for myself and a few Pals so we could all play in the same world even when our main game host wasn’t Online!I can only say positive things about AGS Hosting! Jasson was supper supportive on helping us get up and running and have had no issues with server our server whatsoever!
Published Date: 6/23/2019
Review: I found this company a few months ago and never looked back. The simplicity of what they offer is astounding, especially for Ark. Simple mod installs/configurations, automated tasks to keep the server and mods updated ect ect. The list goes on. I would highly recommend this company to anyone looking to rent a solid server.
Published Date: 5/21/2017
Review: UPDATE:You better hope that you don't ever have any difficulty on the weekend, as the technical support crew for the weekend is astronomically unhelpful. They don't actually read the tickets and provide no actual help other than stock answers that don't relate to your question at all. The Good:Great customer service, fantastic response times (Literally two minutes went by and I had a response to my help ticket), great price. Three excellent qualities that definitely make these people worth the money. The Bad:Constant stability issues, server crashes fairly regularly, and we often have difficulty connecting. Server Control Panel says everything is fine, but Steam/Ark can't find our server until we stop & restart, sometimes we have to restart several times before it begins working. I also recommend having a VERY short snapshot timer, ours is set for every 15 minutes since our server was so spotty for a while we would lose hours of play at a time. All in all I am content, their customer service and affordability really makes up for the server stability issues. (Having a short snapshot timer is a good workaround for that particular problem.) Server still crashes, but losing a few minutes of work rather than an entire evening is much easier to take.
Published Date: 5/6/2017
Review: affordable and well serviced game server provided. Tickets are dealt with quickly and professionally.No issues with server downtime and when I have messed up in the past, the team are always there to advise on my setting issues.Great help file, one of the best Ive seen.Couldnt recommend them more.
Published Date: 4/13/2017
Review: This service is highly recommended! The support is fantastic, You will normally get a reply within 10 minutes of your ticket request and they are more than happy to do their best to help and fix any problems you may be having. I have used many hosting company's before and i cant recommend these guys enough! Especially for the price. Would not go anywhere else! A++++
Published Date: 4/9/2017
Review: a little slow on some things but overall a good server, real easy to add mods and maps
Published Date: 4/13/2016
Review: using these guys for my empyrion server and cant complain, it works well and they answer support pretty fast. i would reccomend them, i would give them 95/100 One thing that did annoy me is they suspended my server after i didnt pay for it for, they said it was automatic, but a little bit more grace would be nice.