Published Date: 3/18/2024
Review: GTX Gaming has a great Admin control console. Of course it's no better than any other besides GSKings. I started a VPS server with GTX and decided to change to a Dedicated machine for Rust. After a couple of months, I realized due to them turning off my server for non-payment even though it was set to auto-pay through PayPal, that they had charged me 2 extra payments ($88.46) for the VPS server that was canceled when I got the dedicated gaming server. One payment was processed through my PayPal account and one through my bank account. They refunded the payment that was processed through the PayPal account but said the other could take 72 hours. Mind you this was in mid Feb. 2024. I asked how these charges could have been applied and their response was "We can't control your auto-pay on PayPal." Okay, what about the transaction that was taken from my bank account that still to date has not been refunded?In March 2024 they canceled my dedicated gaming server while I was out of town and I didn't notice until 2 days after the disconnection. The payment was set to auto-draft from PayPal, so not sure how that happened, further, the players who were playing on the servers had already gotten frustrated and left. I understand GTX will say, "We send out multiple emails about your payment." I say I am already having payment issues with your company and have never had any other problems with payments through other game server hosts. Pay me the money you owe me and get better with billing.My latest support transaction with their support and their reply:Posted by JB on Sunday, March 17th, 2024 (22:26)OwnerI never received the $88.46 that was charged to me after the VPS was canceled. I received one reimbursement of $88.46 charged to PayPal, but still have not been refunded for the following transaction.Transaction ID XXXXXXXXXXXXXXX Total $88.46 Jan 13th 2024.Please check previous Support Tickets sent on Feb. 15th 2024 for more information on my refund. Also, your company canceled my dedicated server even though it was set to auto-pay through PayPal. I do not want it turned back on because your company is terrible at billing and extremely inconsistent!Posted by Brian Hillier on Sunday, March 17th, 2024 (22:41)OperatorHello J,Passing this to our billing team to be further checked for you. Once they return tot he office they will get back to you regarding this.Also check to see if you have cancelled all paypal subscriptions as explained in this guide: How to cancel a PayPal subscription.If you have any more questions please do not hesitate to ask.Brian HillierSenior Support Agent
