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3.6

Rating 3.6

Total Reviews: 76

Latest review(s)

Published Date: 5/4/2018

Review: To proceed, please first pay the outstanding invoice and then you will be able to upgrade or downgrade immediately following that and be charged the difference or **credited** as appropriate. Dear Jason Anderson, This is a payment receipt for Invoice 3668 sent on 17/04/2018 ARK: Survival Evolved Dedicated Game Server (01/05/2018 - 31/05/2018) $37.41 USD Public Player Slots: 50 x Capacity $0.33 USD Server Branding: No Branding (Included) CPU Process Priority: High CPU Priority - Fast Load Times Bandwidth: Unlimited (Included) CPU Clock Speed: 4+ Ghz (Ultra Performance) DDoS Protection: Enterprise Protection (Included) Hard Drive: M.2 SATA (PCIe SSD) - V-NAND 2016 (+500% Boost) 1 Click Mod Install / Update: Yes (Included) Max Memory Capacity: Unlimited Usage (Unlimited Mods & Maps Allowed) ------------------------------------------------------ Sub Total: $37.41 USD Credit: $0.00 USD Total: $37.41 USD Amount: $37.41 USD Transaction #: 9N2332379R6771804 Total Paid: $37.41 USD Remaining Balance: $0.00 USD Status: Paid You may review your invoice history at any time by logging in to your client area. Note: This email will serve as an official receipt for this payment. Dear Jason Anderson, We have received your order and will be processing it shortly. The details of the order are below: Order Number: 5433859211 Upgrade/Downgrade Options: CPU Process Priority - High CPU Priority - Fast Load Times => Standard (Included) Amount Due: $0.00 USD Upgrade/Downgrade Options: CPU Clock Speed - 4+ Ghz (Ultra Performance) => 3.2+ Ghz (Included) Amount Due: $0.00 USD Upgrade/Downgrade Options: Hard Drive - M.2 SATA (PCIe SSD) - V-NAND 2016 (+500% Boost) => SOLID STATE SSD (Included) Amount Due: $0.00 USD You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order. We dont credit or refund for downgrading, that is clients choice to downgrade. Kind Regards, Robert Suda just gonna keep sending that till u actually read what your policy states on your website cause according to that i did everything right i immediately downgrade after paying and should receive a credit like stated in YOUR POLICY SO this is the kinda response i get after being with them for over a year. they refuse to follow what there website says for credit policy....

1

Published Date: 1/16/2018

Review: Very poorly run company, dishonest staff. We rented 2 servers from them for several months. Ark Survival Evolved in a cluster configuration. We asked them to put the servers on the same virtual machine as this ensures stability. However, they refused after multiple requests. It was maddening to talk to them (I say them, but I don't think they have more than 2 or 3 people who work there, as it was always the same 2 guys primarily who answered Trouble Tickets). The song and dance routine of trying to coax out of them the reason they would not put the servers on the same machine which would guarantee server stability can only be done justice if you were to sit and read the exchange back and forth between myself and their tech guy, and its not a light read. The servers would routinely have problems transferring characters, because their link via a cloud system would not function. This would often occur during the evening after whomever fixes technical issues would leave for the day. (I'm leaving names out but they know who they are). So we'd often have our servers unable to function as we paid for overnight since we'd play in the evening when we're off work. Finally after multiple occurrences of this over 2 months, I became rather irate and profane with them, I admit it, like I said, only reading the tickets would do justice the process I went through before I resorted to profanity. All of a sudden, NOW they agree to put the servers on the same box like we had asked numerous times, with the added salt in the wound of "there's no need for that language". Apparently, there was. And they admitted, the elusive reason was they wanted to use our servers as tests for their cloud system, which they had previously assured us was fully functional and was as good as having the servers on the same box. Clearly it wasn't, once they finally acknowledged our request and complied, the problem of link between the two servers being severed never happened again. I told them at the time, if they had of been honest, and that's the real thing that bothers me about this company, the lack of integrity, they could have been honest with us from the get go that they need our servers as a test case for their system. I'm not unreasonable, I would have been inclined to agree in exchange for a modest discount for tolerating the down time. But they chose not to be above board on that matter, which increased aggravation and honestly led me to question their mental faculties (again I cite the history of trouble tickets stemming from this issue). So it turned out, they're not crazy, they're just dishonest. I had originally put a review here on Trust Pilot about them after this incident, they messaged me and asked me to remove it citing now I have no reason to complain because the servers are now on the same box like I wanted. Against my better judgement, I did remove the initial negative review here. I now putting it back. As they double billed me for January, because unlike a half dozen other game server hosts I have done business with for multiple games over nearly a decade, they are the only one that does not have some kind of check system in place in their auto-billing to verify the invoice wasn't paid manually before initiating the auto bill. To their credit, they did refund the money, and I only had to ask them one time, but once again, no contrition whatsoever for their mistakes. Rather they chose to say that I'm the one that checked the box for auto-pay, no I had cancelled it actually. I will grant that this could be an issue with PayPal and not necessarily them, but again, every other host I have dealt with has their own method to prevent auto-billing on an invoice that has been manually paid before the auto-bill due date. I am a former high ranking admin in very large gaming community with hundreds of active members and I managed multiple servers for multiple games simultaneously from multiple hosts. C&S seemed to have been under the impression I'm gullible with unrealistic expectations of customer service because its my first rodeo, another source of irritation with their unprofessional and unhelpful staff which I could go into, but this review is already long enough.

1

HOW TO CREATE AN ARK: SURVIVAL EVOLVED SERVER, MOD IT AND MANAGE IT.


In this guide you will learn all the details and the requirements needed to create an ARK: Survival Evolved dedicated server on your home computer, VPS or Dedicated Server, either you use Windows or Linux, you will be able to create an ARK dedicated server by following this guide carefully through all the illustrated steps and written instructions.


We cover all the network configuration to help set up your internet router/firewall in order to make your server visible on the servers listing, we will also give you instructions on how to connect to your server and play on it.


This guide also covers everything required to manage your server after creation. You will learn on how to install Steam Workshop Mods and add them to your server, how to update them, how to, modify your server settings from the basic ones like changing the server name, adding a password on the server til the more advanced ones like changing in-game multipliers, XP levels and more.

Sooner or later you will need or want to try out the admin commands and we have got you covered, you can learn how to use admin commands to for spawning dinos, turn god mode on or just fly around, ARK does have a lot of admin commands and we give you the full list of them.

If you are outside of your server and you still want to manage your players, send admin messages or just check whos playing, you can do that using an RCON tool, we will give you full training on how to connect to your server RCON and execute commands on it.


If you have any issues you can search in our troubleshooting section for a possible fix or solution, we cover most important and recurring issues on an ARK dedicated server, you will also want to learn on how to update your server when it’s needed like the Steam Workshop mods when an update it’s released.

We give you some extras also, you will like to have a system to auto restart your server every XXX hours, and backup your world now and ever just to be safe and secure about all the hours you lost grinding in-game.


You can find some external links for more content, ARK hub has a very active community happy to help you in your questions, and official wiki also gives all the details from A to Z about ARK and how to play it.


Please read and follow all the steps carefully one by one, and you will be able to accomplish all the tasks mentioned in this guide without any issue.


(2.1) Prerequisites - Hardware



You will need at least 4GB to 6GB memory RAM minimum, a vanilla ARK dedicated server without any players take around that amount of memory, the maximum memory recommend it’s based on the number of players you will have, the number and type of mods you use and how much you boost and adjust your server settings. We also recommend having a CPU clock at with at last 3.2Ghz for optimal performance, below you can find a table with estimated values on the hardware requires Vs server setup.



PLAYERS

SERVER WITHOUT MODS

SERVER WITH MODS

10 - 30

3.0Ghz - 4/6GB

3.0Ghz - 6/8GB

30 - 60

3.0Ghz - 6/8GB

3.2Ghz - 8/10GB

60 - 90

3.2/3.4Ghz - 8/10GB

3.6/3.8Ghz - 10/12GB

+100

4.0Ghz - 12GB

4.0+Ghz - 12+GB


Results are estimated values tested under normal conditions on Windows Server 2012/2016, values may vary between different hardware specifications, O.S. or Linux distributions.



(2.2) Prerequisites - Hardware


To create and manage your ARK dedicated server you will need to download and install certain dependencies for ARK server be able to run, you will also have to download and install some third-party tools in order to easy create and deploy your server. There are some optional applications and tools to help you on this task, find below a list of all required and optional applications and tools and choose the ones you will need and suit better for yourself.








(3.1) Windows server - Create server using Steam Client


In this section, you will learn how to easily create an ARK server using Steam client. Download and install Steam client from the (2.b)Prerequisites - Hardware section, once you have it installed on your computer, log in with your steam account or create a new one.

If you follow the steps below one by one carefully and you will have an ARK dedicated server created and working soon you get into the last step.



STEP (1)


In your Steam Library, search for ARK: Survival Evolved Dedicated Server under Tools section.



STEP (2)


Run the ARK: Survival Evolved Dedicated Server and select which map you want to start the server with one first time to generate all map files.





STEP (3)


The server will take a few minutes to fully start depending on your machine hardware, once the server it’s fully started and map files generated you will see a window exaclty like this.


STEP (4)


Close the server window to adjust the server name and any other game settings. Right-click on ARK: Survival Evolved Dedicated Server tool, select Properties, inside change to Local Files tab and press the Browse Local Files button.


STEP (5)


It will open a Windows Explorer and you will see the root folder/file structure of your server (1) navigate on the folders until you get into this folder: ShooterGame\Saved\Config\WindowsServer\ inside you will see the configuration files (2) edit the GameUserSettings.ini one with your Notepad.



STEP (6)


Once you have GameUserSettings.ini file open, scroll down to the bottom and change then SessionName and MaxPlayer as a test, you can do it like the example image below, in the end, close Notepad and Save the file.


STEP (7)


Return to your steam, launch the ARK: Survival Evolved Dedicated Server tool with the map desired (STEP 2) wait for the server to fully start (STEP 3) then open your Steam, go to menu View > Servers, and change to Favourites tab, add your server exactly like the image below.


STEP (8)


Open ARK game on your Steam, go to Join ARK menu, on the bottom change the Session Filter to Favourites, your server will show up, just double click it to join it. Head over to (5) Firewall and port forwarding section to make your server visible to the public internet.