Citadel Host

Description for Citadel Host coming soon

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Rating: 4.9

4.9

Total Reviews: 112

Our Score: 548  ? 

Slots/PPS
30/$0.39  ⇒  250/$0.31
Lowest Price: $11.73  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-14
established
EST. 2015
SpecialInstant Setup, 72 hour money back guarantee

Rating: 4.9

4.9

Total Reviews: 133

Our Score: 651  ? 

Slots/PPS
On request/On Request  ⇒  On request/On Request
Lowest Price: On Request  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-14
established
EST. 2017
SpecialInstant Setup, 14 day money back guarantee

Rating: 3.9

3.9

Total Reviews: 19

Our Score: 74  ? 

Slots/PPS
On request/On Request  ⇒  On request/On Request
Lowest Price: On Request  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-1
established
EST. 2015
SpecialInstant Setup

Rating: 4.7

4.7

Total Reviews: 267

Our Score: 1254  ? 

Slots/PPS
16/$0.91  ⇒  100/$0.91
Lowest Price: $14.59  ? 
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ticket_system
twenty_four_seven
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DDOS_Protection
guarantee-1
established
EST. 2016
Special8 Hour Free Trial, Instant Setup

Rating: 3.7

3.7

Total Reviews: 21

Our Score: 77  ? 

Slots/PPS
On request/On Request  ⇒  On request/On Request
Lowest Price: On Request  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-1
established
EST. 2015
SpecialInstant Setup

Rating: 3.6

3.6

Total Reviews: 76

Our Score: 273  ? 

Slots/PPS
10/$1.17  ⇒  160/$0.40
Lowest Price: $11.73  ? 
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ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-1
established
EST. 2015
SpecialInstant Setup

Rating: 3.7

3.7

Total Reviews: 67

Our Score: 247  ? 

Slots/PPS
15/$1.00  ⇒  100/$0.87
Lowest Price: $15.05  ? 
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DDOS_Protection
guarantee-3
established
EST. 2014
SpecialInstant Setup

Rating: 4.5

4.5

Total Reviews: 70

Our Score: 315  ? 

Slots/PPS
10/$1.46  ⇒  70/$0.93
Lowest Price: $14.59  ? 
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twenty_four_seven
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DDOS_Protection
guarantee-1
established
EST. 2015
SpecialInstant Setup

Rating: 4.8

4.8

Total Reviews: 756

Our Score: 3628  ? 

Slots/PPS
10/$1.17  ⇒  250/$0.34
Lowest Price: $11.73  ? 
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twenty_four_seven
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DDOS_Protection
guarantee-1
established
EST. 2007
SpecialFree Trial, Instant Setup

Rating: 4.9

4.9

Total Reviews: 260

Our Score: 1274  ? 

Slots/PPS
10/$0.50  ⇒  50/$0.50
Lowest Price: $4.95  ? 
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ticket_system
twenty_four_seven
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DDOS_Protection
guarantee-14
established
EST. 2013
SpecialInstant Setup

Rating: 4.7

4.7

Total Reviews: 680

Our Score: 3196  ? 

Slots/PPS
8/$0.91  ⇒  24/$0.91
Lowest Price: $7.30  ? 
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ticket_system
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DDOS_Protection
guarantee-7
established
EST. 2010
SpecialInstant Setup

Rating: 4.8

4.8

Total Reviews: 615

Our Score: 2952  ? 

Slots/PPS
20/$0.76  ⇒  127/$0.53
Lowest Price: $15.11  ? 
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twenty_four_seven
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DDOS_Protection
guarantee-3
established
EST. 2013
SpecialInstant Setup, BattleMetrics Rcon, Tebex free trial

Rating: 4.7

4.7

Total Reviews: 131

Our Score: 615  ? 

Slots/PPS
15/$0.85  ⇒  150/$0.85
Lowest Price: $12.70  ? 
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DDOS_Protection
guarantee-5
established
EST. 2015
SpecialInstant Setup, $15 voucher for toparkservers.com, Bespoke control panel coming soon.

Rating: 4.8

4.8

Total Reviews: 402

Our Score: 1929  ? 

Slots/PPS
20/$0.85  ⇒  100/$0.63
Lowest Price: $16.94  ? 
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ticket_system
twenty_four_seven
DDOS_Protection
guarantee-2
established
EST. 2012
SpecialInstant Setup, Free 1gb webhosting, 48h free trial by request

Rating: 4.4

4.4

Total Reviews: 305

Our Score: 1342  ? 

Slots/PPS
10/$1.26  ⇒  100/$0.81
Lowest Price: $12.64  ? 
established
EST. 2012
SpecialInstant Setup

Rating: 4.3

4.3

Total Reviews: 65

Our Score: 279  ? 

Slots/PPS
10/$2.01  ⇒  100/$0.65
Lowest Price: $20.07  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-3
established
EST. 2012
SpecialInstant Setup

Rating: 4.4

4.4

Total Reviews: 140

Our Score: 616  ? 

Slots/PPS
15/$1.09  ⇒  100/$0.61
Lowest Price: $16.42  ? 
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ticket_system
twenty_four_seven
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DDOS_Protection
guarantee-30
established
EST. 2014
SpecialInstant Setup

Rating: 4.5

4.5

Total Reviews: 30

Our Score: 135  ? 

Slots/PPS
10/$1.51  ⇒  150/$1.16
Lowest Price: $15.11  ? 
email
ticket_system
twenty_four_seven
live_chat
DDOS_Protection
guarantee-2
established
EST. 2007
SpecialInstant Setup

Game

Least Slots

Max Slots

Slot Price Minimum

Slot Price Maximum

Basic Package

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3.7

Rating 3.7

Total Reviews: 67

Latest review(s)

Published Date: 2/15/2020

Review: I have been with Citadel for 6 months so far. I have been with other game hosts before i used citadel servers, i always found their customer service lacking and service below par but coming to citadel servers (I was refered by friend) i feel like i am treated as a client and not a hunk of change like other places. They really go all out with their customer service and make me feel appreciated. Typically my biggest concern with other providers besides their lack of customer service skills was the lack of features like mods, citadel servers goes above and beyond with this, for my rust server they provided uMod for easy install of mods from the umod( was oxide) website. FOr my ark survival evolved server they have a one click install workshop installer which is so great to have, i can really see they put alot of work into their game panel. A real pro in their corner also is that they support so many games unlike other hosts who support only a few and having Texas as a location is fantastic for me personally. One thing to note when picking a host that i have learned is look at how many games their support and how many locations they offer. If they don't offer much they are likely a small time budget host, with citadel servers this isn't the case, they are one of the big boys. If you are looking for a new host that makes you feel appreciated and gives you all the features you need citadel servers is exactly that, best hosting company i have been with and hopefully many more years to come.

5

Published Date: 2/7/2020

Review: I ordered a server for Conan Exiles Febuary 2nd, 2020. The server was crashing regularly during my testing with mods. I removed a bunch of mods and tested it locally to be sure that it worked there. It worked fine on my system but, their server kept crashing. I opened up a ticket and waited a few hours. Ordinarily, I wouldn't mind waiting but, I was limited on time and was concerned about the 3 day refund window. After some prodding, I was annoyed enough that I went with a different provider and set the server up with no hiccups (although citadel servers has a better panel). After some time, the tech gets the server fixed and up. Unfortunately, I didn't have time and had already set up a different server. I didn't intend to wait around and see what new issues crept up. If the service isn't working correctly from the start, there is no need to stick around. This is where things take a turn for the worse. The tech, Nico C informs me that they are willing to give me the refund as a credit to the account. He quotes the policy to me: "16.5 Game Servers have a 3-day unconditional money back guarantee. If you find the services to be deficient or unsatisfactory, you are entitled to a full refund of the contract amount to your credit balance at Citadel Servers within the first 3 days of account setup. This does not include setup fees or add-ons to a gameserver. 'Early access' games or games identified as alpha\beta as stated on the steam store\the developer of the game which we provide as a gameserver service do not come under this money back guarantee. If you have an issue with one of these products please contact our support and we do what is within our power to resolve these issues for you." The key words, "to your credit balance" are the ones that I wasn't aware of. So, despite the sales person telling me specifically that they have a "3 day unconditional money back guarantee, it seems that the "guarantee" has a pretty huge condition attached. So, now I'm stuck having to get resolution from my bank, I guess. The worst part is, I wouldn't have rated them so low if not for this money thing. I thought that the tech worked very fast and as far as I know, it's working fine. But, the refund policy is basically theft. TL;DR: Citadel Host refuses to give you your money back on their supposed "money back" guarantee.

1