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3.7

Rating 3.7

Total Reviews: 67

Latest review(s)

Published Date: 2/15/2020

Review: I have been with Citadel for 6 months so far. I have been with other game hosts before i used citadel servers, i always found their customer service lacking and service below par but coming to citadel servers (I was refered by friend) i feel like i am treated as a client and not a hunk of change like other places. They really go all out with their customer service and make me feel appreciated. Typically my biggest concern with other providers besides their lack of customer service skills was the lack of features like mods, citadel servers goes above and beyond with this, for my rust server they provided uMod for easy install of mods from the umod( was oxide) website. FOr my ark survival evolved server they have a one click install workshop installer which is so great to have, i can really see they put alot of work into their game panel. A real pro in their corner also is that they support so many games unlike other hosts who support only a few and having Texas as a location is fantastic for me personally. One thing to note when picking a host that i have learned is look at how many games their support and how many locations they offer. If they don't offer much they are likely a small time budget host, with citadel servers this isn't the case, they are one of the big boys. If you are looking for a new host that makes you feel appreciated and gives you all the features you need citadel servers is exactly that, best hosting company i have been with and hopefully many more years to come.

5

Published Date: 2/7/2020

Review: I ordered a server for Conan Exiles Febuary 2nd, 2020. The server was crashing regularly during my testing with mods. I removed a bunch of mods and tested it locally to be sure that it worked there. It worked fine on my system but, their server kept crashing. I opened up a ticket and waited a few hours. Ordinarily, I wouldn't mind waiting but, I was limited on time and was concerned about the 3 day refund window. After some prodding, I was annoyed enough that I went with a different provider and set the server up with no hiccups (although citadel servers has a better panel). After some time, the tech gets the server fixed and up. Unfortunately, I didn't have time and had already set up a different server. I didn't intend to wait around and see what new issues crept up. If the service isn't working correctly from the start, there is no need to stick around. This is where things take a turn for the worse. The tech, Nico C informs me that they are willing to give me the refund as a credit to the account. He quotes the policy to me: "16.5 Game Servers have a 3-day unconditional money back guarantee. If you find the services to be deficient or unsatisfactory, you are entitled to a full refund of the contract amount to your credit balance at Citadel Servers within the first 3 days of account setup. This does not include setup fees or add-ons to a gameserver. 'Early access' games or games identified as alpha\beta as stated on the steam store\the developer of the game which we provide as a gameserver service do not come under this money back guarantee. If you have an issue with one of these products please contact our support and we do what is within our power to resolve these issues for you." The key words, "to your credit balance" are the ones that I wasn't aware of. So, despite the sales person telling me specifically that they have a "3 day unconditional money back guarantee, it seems that the "guarantee" has a pretty huge condition attached. So, now I'm stuck having to get resolution from my bank, I guess. The worst part is, I wouldn't have rated them so low if not for this money thing. I thought that the tech worked very fast and as far as I know, it's working fine. But, the refund policy is basically theft. TL;DR: Citadel Host refuses to give you your money back on their supposed "money back" guarantee.

1

HOW TO CREATE AN ARK: SURVIVAL EVOLVED SERVER, MOD IT AND MANAGE IT.


In this guide you will learn all the details and the requirements needed to create an ARK: Survival Evolved dedicated server on your home computer, VPS or Dedicated Server, either you use Windows or Linux, you will be able to create an ARK dedicated server by following this guide carefully through all the illustrated steps and written instructions.


We cover all the network configuration to help set up your internet router/firewall in order to make your server visible on the servers listing, we will also give you instructions on how to connect to your server and play on it.


This guide also covers everything required to manage your server after creation. You will learn on how to install Steam Workshop Mods and add them to your server, how to update them, how to, modify your server settings from the basic ones like changing the server name, adding a password on the server til the more advanced ones like changing in-game multipliers, XP levels and more.

Sooner or later you will need or want to try out the admin commands and we have got you covered, you can learn how to use admin commands to for spawning dinos, turn god mode on or just fly around, ARK does have a lot of admin commands and we give you the full list of them.

If you are outside of your server and you still want to manage your players, send admin messages or just check whos playing, you can do that using an RCON tool, we will give you full training on how to connect to your server RCON and execute commands on it.


If you have any issues you can search in our troubleshooting section for a possible fix or solution, we cover most important and recurring issues on an ARK dedicated server, you will also want to learn on how to update your server when it’s needed like the Steam Workshop mods when an update it’s released.

We give you some extras also, you will like to have a system to auto restart your server every XXX hours, and backup your world now and ever just to be safe and secure about all the hours you lost grinding in-game.


You can find some external links for more content, ARK hub has a very active community happy to help you in your questions, and official wiki also gives all the details from A to Z about ARK and how to play it.


Please read and follow all the steps carefully one by one, and you will be able to accomplish all the tasks mentioned in this guide without any issue.


(2.1) Prerequisites - Hardware



You will need at least 4GB to 6GB memory RAM minimum, a vanilla ARK dedicated server without any players take around that amount of memory, the maximum memory recommend it’s based on the number of players you will have, the number and type of mods you use and how much you boost and adjust your server settings. We also recommend having a CPU clock at with at last 3.2Ghz for optimal performance, below you can find a table with estimated values on the hardware requires Vs server setup.



PLAYERS

SERVER WITHOUT MODS

SERVER WITH MODS

10 - 30

3.0Ghz - 4/6GB

3.0Ghz - 6/8GB

30 - 60

3.0Ghz - 6/8GB

3.2Ghz - 8/10GB

60 - 90

3.2/3.4Ghz - 8/10GB

3.6/3.8Ghz - 10/12GB

+100

4.0Ghz - 12GB

4.0+Ghz - 12+GB


Results are estimated values tested under normal conditions on Windows Server 2012/2016, values may vary between different hardware specifications, O.S. or Linux distributions.



(2.2) Prerequisites - Hardware


To create and manage your ARK dedicated server you will need to download and install certain dependencies for ARK server be able to run, you will also have to download and install some third-party tools in order to easy create and deploy your server. There are some optional applications and tools to help you on this task, find below a list of all required and optional applications and tools and choose the ones you will need and suit better for yourself.








(3.1) Windows server - Create server using Steam Client


In this section, you will learn how to easily create an ARK server using Steam client. Download and install Steam client from the (2.b)Prerequisites - Hardware section, once you have it installed on your computer, log in with your steam account or create a new one.

If you follow the steps below one by one carefully and you will have an ARK dedicated server created and working soon you get into the last step.



STEP (1)


In your Steam Library, search for ARK: Survival Evolved Dedicated Server under Tools section.



STEP (2)


Run the ARK: Survival Evolved Dedicated Server and select which map you want to start the server with one first time to generate all map files.





STEP (3)


The server will take a few minutes to fully start depending on your machine hardware, once the server it’s fully started and map files generated you will see a window exaclty like this.


STEP (4)


Close the server window to adjust the server name and any other game settings. Right-click on ARK: Survival Evolved Dedicated Server tool, select Properties, inside change to Local Files tab and press the Browse Local Files button.


STEP (5)


It will open a Windows Explorer and you will see the root folder/file structure of your server (1) navigate on the folders until you get into this folder: ShooterGame\Saved\Config\WindowsServer\ inside you will see the configuration files (2) edit the GameUserSettings.ini one with your Notepad.



STEP (6)


Once you have GameUserSettings.ini file open, scroll down to the bottom and change then SessionName and MaxPlayer as a test, you can do it like the example image below, in the end, close Notepad and Save the file.


STEP (7)


Return to your steam, launch the ARK: Survival Evolved Dedicated Server tool with the map desired (STEP 2) wait for the server to fully start (STEP 3) then open your Steam, go to menu View > Servers, and change to Favourites tab, add your server exactly like the image below.


STEP (8)


Open ARK game on your Steam, go to Join ARK menu, on the bottom change the Session Filter to Favourites, your server will show up, just double click it to join it. Head over to (5) Firewall and port forwarding section to make your server visible to the public internet.